CentreKey is committed to ensuring that our digital experience is accessible to people with disabilities. This statement explains our approach, the accessibility features built into centrekey.com, and how to request alternative formats or report issues.
1. Our commitment
We design and operate this website with the goal of meeting the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA conformance level, which is the standard required for many private-sector organizations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Accessibility is treated as an ongoing engineering and design responsibility, not a one-time audit.
2. Accessibility features built into this site
- Skip-to-main-content link available to keyboard users on every page
- Semantic HTML structure with proper heading hierarchy, landmark regions, and form labels
- Visible keyboard focus indicators on every interactive element
- Sufficient colour contrast — body text meets the 4.5:1 ratio required by WCAG AA, and interactive elements meet 3:1 against their adjacent colours
- Alternative text on every meaningful image
- ARIA labels on icon-only buttons and on the language switcher
- Respects the
prefers-reduced-motionsetting — users who request reduced motion at the operating-system level get a static experience without scroll-triggered animations - Full keyboard operability — every interactive element can be reached, focused, and activated using only the keyboard
- Mobile touch targets sized to the WCAG 2.5.5 minimum of 44 × 44 pixels
- Responsive zoom — content reflows cleanly at up to 200% browser zoom without loss of functionality
3. Known limitations
We continue to identify and fix accessibility issues as we build out the site. Currently identified items being addressed:
- Some marketing imagery is generated by AI and may have generic alt text; we are progressively replacing these with original photography accompanied by descriptive alt text.
- Video testimonials, when added, will include closed captions and full text transcripts.
- Form submission confirmations are currently delivered as on-page text; we are evaluating ARIA live-region announcements for screen-reader users.
4. Accessibility for active CentreKey clients
If you are a CentreKey client and require any of the following in an accessible alternative format, please contact your dedicated specialist or hello@centrekey.com:
- Lease documents, addenda, or notices
- Monthly statements or year-end financial summaries
- Inspection reports or maintenance records
- Any other communication or document we provide
We will provide accessible formats — including large print, plain-text email, or accessible PDFs — at no additional cost and within a reasonable timeframe.
5. Reporting an accessibility issue
If you encounter an accessibility barrier on this website or in any communication from CentreKey, please tell us. We take accessibility feedback seriously and will respond within ten business days.
- Email: accessibility@centrekey.com
- Phone: (416) 555‑0000
- Mail: CentreKey Property Management Inc., Toronto, Ontario
Please describe the issue, the page or document where you encountered it, and the assistive technology you were using (if any). The more detail you can share, the faster we can respond.
6. Formal accessibility plan
Under the AODA, organizations of certain sizes must publish a multi-year accessibility plan. CentreKey's plan, when our staffing reaches the applicable threshold, will be available on this page. Until then, this statement reflects our voluntary commitment to the same standards.
7. Conformance review
This website undergoes accessibility review during major updates. The most recent review covered: keyboard operability, colour contrast, form labels, alt text, heading structure, and reduced-motion support. The next planned review will cover screen-reader testing with NVDA and VoiceOver.